Caring
‘Changing lives for the better’
At Launch we care about our team, our clients and our community, and we believe in making positive change wherever possible. The team have a kindness mindset, believe in giving back, looking after each other and being part of the solution.
As recruiters, we can have a long-term impact on the career and lives of the people we place, and we also have the ability to bring positive change to companies seeking out special individuals to build on their vision. We feel a responsibility for the future happiness of candidates and clients, so caring and kindness is at the centre of our actions for the team and the business. We also want to create an internal culture of support, collaboration, friendship and ultimately, happiness. We spend a great majority of our lives at work, so let’s make it meaningful and have purpose.
Authenticity
‘Be genuine in everything we do’
Open and transparent communication is the key to delivering excellent service in recruitment. Real and authentic relationships with clients and candidates are what drive us. Our purpose at Launch is for our customers to reach their highest potential, both in our clients’ businesses and in our candidates’ careers. Only in authentic relationships can we reach our potential.
Having authenticity as our guiding principle makes it easy to do business, and our people can make decisions quickly based on knowing the right path to take. It may sometimes be the harder road, but in the long-term, we build stronger relationships.
We accept that sometimes the consequences of being genuine means that we won’t close a job or we won’t win an account. Fundamentally, we believe that openness and honesty make for the best relationships and are the only ones worth having.
Excellence
‘Delivering the world’s best recruitment experience’
To achieve excellence you need to continuously want to improve. We strive to lead the industry in the way we do business, with our expertise, our continued education, and our commitment to the ‘Launch standard’. We continually invest in technology, we are agile in our approach, and we innovate to deliver efficiently to our customer. We are passionate about continuous education and tracking performance. Our aim is to deliver the world’s best recruitment experience and we set the highest benchmark in service delivery to our clients and candidates.
Accountability
‘Be personally accountable and committed to quality’
Launch teams operate in an open and supportive environment, made possible by an accountability to each other and our unique performance measurement system in which all staff, no matter how senior, participate.
We are committed to quality and audit our all processes, operations and behaviours through Quality Assurance ISO 9001:2008. We define our success by the success of our candidates and their contribution to our clients’ businesses.
Launcher
‘Set the bar high and clear it’
We continually reach for the stars! Launchers embody each of the Launch values of Caring, Authenticity, Excellence and Accountability, and everyone on the team strives to live these values each and every day.
