Launch Group is pleased to announce the appointment of Sarah Kiely as Chief Operations Officer and Head of Talent Solutions.   

Sarah brings more than 20 years’ leadership experience in recruitment and managed service operations across Australia, New Zealand and the UK.  

In her new role, Sarah will lead operational excellence across Launch Group’s portfolio, oversee our growing managed service business, and drive the continued evolution of our talent solutions offering. She will support growth initiatives, enhance service delivery and continue to evolve the customer experience.  

Sarah’s career spans senior leadership roles in outsourced recruitment and operational transformation, including leadership positions at Hays and as Chief Operating Officer of The Next Group. She has successfully managed and implemented outsourced recruitment solutions, led operational excellence functions, driven process improvement and technology transformation, and developed offshore service delivery models to support scalable, high-quality outcomes. She has also played a key role in developing and executing growth strategies to support business expansion and enhance customer experience.  

“Sarah is a highly respected leader who brings deep operational expertise, a passion for service delivery and an authentic leadership style that aligns perfectly with our values,” said Damien Ross, CEO of Launch Group. “Her appointment is an important step in our ongoing growth, helping us scale sustainably while enhancing the experience of our customers and our people.”  

Sarah’s leadership is underpinned by a focus on results, innovation and governance. She has a proven track record of developing effective commercial strategies, driving business transformation, and fostering inclusive, collaborative teams and strong partnerships with customers to deliver meaningful outcomes. Sarah is well-positioned to help Launch Group build on its strong foundations.

“I’m thrilled to join the incredible team at Launch, a company with nearly 20 years of trusted customer partnerships, deep industry expertise, and a genuine commitment to giving back and strengthening the communities we serve,” says Kiely. “What excites me the most is the opportunity to collaborate with our customers to shape talent solutions that drive their success and enhance the customer experience. I’m passionate about delivering meaningful impact for both people and businesses, and I look forward to achieving this together.”  

Sarah’s appointment supports Launch Group’s commitment to building a strong, values-led leadership team that delivers meaningful outcomes for clients, candidates and the broader community.